Frequently Asked Questions
All your questions answered in one place
Everything you want to know about accounts, deposits and withdrawals, KYC verification, support, and responsible gaming at 50tk — all answered in plain English on this page.
50tk is one of Bangladesh's trusted online gaming platforms. Whether you are a new player or an experienced one — from opening an account to making your first deposit, completing identity verification, and withdrawing your winnings, questions can come up at every step. On this page we have answered the most frequently asked questions in four sections in simple language, so you do not have to look anywhere else.
Frequently Asked Questions
Customer Support
Yes, the 50tk support team can assist you fully in Bengali. You can also reach out in English if you prefer. Our representatives are fluent in both languages, so there is no language barrier — ask your questions whichever way you are comfortable.
50tk has two support channels. The first is live chat — log in to the site and chat directly. The second is email — write to us in detail at [email protected]. Both channels offer help in Bengali and English.
Before contacting support, have your registered mobile number or email, account username, and a description of the issue (when it happened and what occurred) ready. If it is a transaction issue, also keep the transaction ID or a screenshot handy — this helps the team resolve the problem faster.
50tk support is active 7 days a week, 24 hours a day. Whether it is late at night, early morning, a holiday, or a regular day — someone is always waiting for you in live chat. Feel free to reach out in any urgent situation.
When you email [email protected], our team will reply within the same email thread. All communication will continue in that thread until the issue is resolved, so keep an eye on your inbox. For urgent matters, live chat is the fastest option.
Deposits
Log in to your account, go to the deposit section, and select Nagad. Send money to the designated Nagad number and submit the transaction ID. If the details are correct, your balance will usually update within a short time. The minimum deposit amount is ৳100.
50tk currently supports four payment methods — bKash, Nagad, Rocket and Upay. These are the most popular and fastest methods in Bangladesh. The minimum deposit amount is the same for all methods — ৳100.
First, wait a little while, as processing can sometimes take a moment. If it still has not appeared, contact us via live chat or at [email protected] with a screenshot or transaction ID of the payment. With the correct details, the team will verify and resolve the issue quickly.
50tk does not charge any extra fees on deposits. However, your mobile banking operator (such as bKash or Nagad) may deduct their own service charge on the send money transaction — that is the operator's own policy, not 50tk's.
The minimum deposit amount at 50tk is ৳100, and this applies equally to all payment methods — whether you use bKash, Nagad, Rocket, or Upay. You have the option to start small and go at your own pace.
Identity Verification (KYC)
If your verification is rejected, support will let you know the reason. It is usually due to a blurry image, a name mismatch, or an expired document. Once you understand the reason, upload the correct document again. The team will re-verify after the new submission.
Yes, this is very important. The name on your 50tk account and the name registered on your bKash, Nagad, Rocket, or Upay account must be exactly the same. If the names do not match, the withdrawal process may be blocked.
KYC is usually requested when making your first large withdrawal or when unusual activity is detected on your account. It is done to ensure user security and prevent account misuse. Responding promptly helps the process finish quickly.
Yes, 50tk uses SSL encryption technology to keep all information secure. Your documents are used solely for verification purposes and cannot be viewed by anyone outside the authorized team. All information is stored in accordance with our privacy policy.
For identity verification at 50tk, a National ID card (NID), passport, and driving license are accepted. The document image must be clear, well-lit, and within its validity period. Documents that are torn, folded, or blurry may not be accepted.
Responsible Gaming
You can contact 50tk support directly (via live chat or [email protected]) — they will help you set up self-exclusion or deposit limits. Mental health support organizations in Bangladesh also provide counseling for gaming addiction.
50tk strictly follows the 21+ age rule. Only those aged 21 or above may open an account and play games. If an underage account is identified, it will be suspended and any deposited funds will be returned.
Yes, at 50tk you can set daily, weekly, or monthly deposit limits for yourself. This is an important responsible gaming tool. Contact support to set a limit or make changes from your account settings.
Absolutely. A cooling-off period means temporarily closing your account for a few days. Self-exclusion means keeping yourself away from gaming for a longer period. Both options are available at 50tk. Let the support team know and they will make the arrangement of your choice.
There are some warning signs — such as spending more than your budget, trying to play more to recover losses, taking time away from family or work, and feeling restless or angry after losing. If you notice these signs, take a break and seek help — this is not a weakness, it is the smart thing to do.
If you suspect a family member has a gaming addiction, talk to them calmly and create an environment where they feel supported. You can contact 50tk support to discuss placing restrictions on the relevant account. Outside counseling services are also available.
Still have questions?
If you did not find your answer above, our support team is always here for you. Chat with us directly via live chat or send us the details by email — in Bengali or English, whichever you are comfortable with.
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